Making a booking
Book online at least 1 hour before pickup. For anything sooner, call +61 468 461 321. Your booking is confirmed once payment goes through and you receive your booking reference. Please check your pickup address, date, time, flight number, passengers and luggage. We choose the car and the child seats from what you tell us.
Fares and payment
Your fare is shown in full before you pay, including GST. Card payments include a 2.5% processing fee.
Extra charges
Some costs are only known on the day and are charged separately: road tolls, airport parking, and detours or extra stops you ask for on the day. Bookings on public holidays, for special events or game days, and very early morning or late night pickups may carry a surcharge. If one applies, we will let you know.
Waiting time
Your driver waits 10 minutes free from the booked pickup time. At the airport, free waiting starts when your flight lands: 60 minutes for international arrivals and 30 minutes for domestic arrivals. After the free time, waiting costs $1.50 per minute, plus any extra airport parking or tolls, paid to the driver. If you ask for a set pickup time, waiting time counts from that time.
Airport pickups
We track every flight. If your flight lands early or late, we will do our best to adjust your pickup, but this depends on the driver's other bookings. If we can't make it, we will ask a partner company to help, and we will tell you by text or email if no one can cover your booking. Please give your flight number when you book. Without it we can't track your flight, so we may not send a driver, or we will come at the booked time with 10 minutes of free waiting only.
No-shows
If the driver can't find or reach you once the free waiting time is over, they may leave. The booking is then a no-show and the full fare is charged, with no refund.
Extra stops
Stops booked in advance are part of your fare. An extra pickup or drop-off added on the day costs $10 each, paid to the driver, when it is on the way to your destination, and includes 2 minutes of waiting. After that, waiting costs $1.50 per minute. A stop that is not on the way is priced with our office or the driver at the time.
Child seats
Australian law requires children up to 7 years to travel in an approved child restraint suited to their age and size. Tell us the seats you need when you book. We supply and fit them before we arrive. We can't carry a child who needs a seat that wasn't booked.
Passengers and luggage
Each vehicle has a maximum number of passengers and bags. If your group or luggage is more than you booked, we may need to send a larger vehicle at the difference in fare, or leave items behind.
Changing a booking
To change a booking, call or WhatsApp +61 468 461 321 or email contact@bossandbubstaxi.com.au as early as possible. Changes depend on availability and may change the fare.
Cleaning and damage
Please help us keep our cars clean. If a passenger soils the car, for example with vomit, spilled drinks, food or heavy dirt, a cleaning fee of $150 to $300 applies, depending on the cleaning needed. If the car can't be used until it is cleaned, the cost of the time off the road may also be charged. By booking, you accept responsibility for any cleaning or damage costs from your trip.
VIP terminal pickup
When you choose VIP terminal pickup, your chauffeur waits for you in the arrival hall with a name sign. The small fee for this is included in your total.
Our responsibilities
We'll do our best to arrive on time. We're not responsible for delays caused by traffic, weather, road closures or other events outside our control, or for items left in the vehicle, though we'll help you get them back.
Contact us
Phone or WhatsApp +61 468 461 321 ยท Email contact@bossandbubstaxi.com.au.